The digital guest experience platform.

Scoutello is the digital guest experience platform for events, tours and hospitality. Multilingual web apps, guest communication and every touchpoint are managed from one system.

Scoutello destination app with highlights and wayfinding on a phone screen
Scoutello tour on a phone with map and place details for visitors
Scoutello event and ticketing view on a phone for attendees
Alster Touristik
Elbmeile
Hamburg Tourismus
Hamburg Pride
Hansemerkur
Leonardo
NYX
Panoptikum
Skål Deutschland
Stadtmanufaktur

One workspace, many digital experiences.

NEW: Start where today's priorities lie. Tours, Events, Hospitality, Destinations, Associations, or CRM – you decide where to begin.

Events and Conferences

Events and Conferences

Event management software and an event app for invitations, ticketing, check-in, live information, interaction and follow-up, directly in the browser.

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Browser-based tour guides

Browser-based tour guides

Audio guide software and a digital tour builder for interactive routes with maps, media, tickets and multilingual content in the browser.

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Hotels, restaurants, and bars

Hotels, restaurants, and bars

A digital guest directory and hotel web app for information A–Z, recommendations, guest messaging, feedback and AI-supported service.

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Associations and Clubs

Associations and Clubs

Share member-only content, events, and contacts in a closed web app instead of public pages or scattered emails.

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Destinations

Destinations

Content becomes the best guide for every destination – curated recommendations, tours, events, and a dedicated AI that answers visitor questions like a local insider.

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CRM and Operations

CRM and Operations

Track contacts, tasks, projects, newsletters, and follow-ups in the same workspace as guest operations.

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A platform for digital guest experiences

Scoutello bundles web app, tours, events, hospitality functions, CRM, and AI assistant in one system. Content is centrally maintained, automatically translated, and provided directly to guests in the browser.

Event teams manage invitations, check-in, tickets, live information, voting, networking, and follow-up in a continuous workflow.

Hotels, restaurants, and destinations provide guest directories, recommendations, menus, feedback, tours, and service information without app installation.

Museums, city tours, and experience providers publish multilingual tours with audio, maps, images, quizzes, and AI-powered answers.

The integrated CRM connects contacts, tasks, newsletters, projects, and communication with the digital experiences used by guests and participants.

AI answers from shared content.

No setup, no training. The assistant reads the content in the system and is immediately ready for use. If something is changed, the AI automatically learns with it – and thus always remains up-to-date.

Self-learning. Always up-to-date.

The AI assistant does not need separate setup. It is built from the content already maintained in Scoutello such as menus, tour information, events, and FAQs. When content changes, the assistant updates automatically.

Curated answers instead of internet results.

To the question "Where can I get pizza?", the AI answers: "At our restaurant" – not with an external recommendation from Hamburg-Mitte. The answers come from its own content, not from the web. And the AI knows things that other AIs don't – because this information is not publicly available.

See what guests are really asking.

All questions posed to the AI are visible – providing direct feedback on your own offerings. What are common questions? What's missing from your offerings? What could be communicated more effectively? The AI transforms into a market research tool.

Product screenshot: AI assistant chat in the mobile tour experience

31 supported languages

A source for all guest languages Keep one source of truth.

Content in Scoutello is automatically transferred to all supported languages after each update. Tours, event details, guest services, and AI responses remain linked to a common source instead of separate text versions.

  • Flag for GermanGerman
  • Flag for EnglishEnglish
  • Flag for FrenchFrench
  • Flag for SpanishSpanish
  • Flag for DanishDanish
  • Flag for ChineseChinese
  • Flag for RussianRussian
  • Flag for ItalianItalian

Everything included. One price.

What's included?

No module jungle, no hidden costs - web apps, tours, events, CRM, AI assistant, and 31 languages all included in one subscription.

  • Create unlimited web apps
  • Unlimited number of tours
  • CRM and EventsManage contacts, contact relationships, event planning, and daily operations in a connected workspace.
  • E-mailsInbound and outbound email, templates, newsletters, and communication with contacts directly in the system without external tools.
  • Event invitations and ticketingCreate event invitations, manage participant lists, and issue tickets without a separate ticketing tool.
  • Closed web app accessRestrict selected web apps to invited guests, members, or contacts with controlled access.
  • Content automatically translated in 31 languagesPublish content in 31 languages while maintaining a single source of truth.
  • AI assistant for guest questionsAutomatically created from Scoutello content – answers questions in real-time with curated information instead of internet search results.

Select usage quantity

540,00 €2.700,00 €8.100,00 €54.000,00 €
Tours
50Daily visitors
Web Apps
100Daily visitors
CRM
3,000Contacts
E-mails
15,000emails per month
Event invites
1,500per month
€45.00/Month

€540.00 / Year

Ticket prices

€0.50 per ticket

In addition to this amount, processing fees from our partner will be deducted. No fees apply to free tickets.

Live feed translation

€10 per language per hour

For live event feeds with real-time translation into each selected language.

All prices net plus VAT

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The registration form is already prepared with the details from the email link.

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