Own branding
Use the property logo, colors, and content to create a recognizable guest experience.
All solutions 
Digital guest guides for hotels and gastronomy
Everything you need at hand. More time for guests.
Bundle arrival information, menus, services, and local recommendations in a guest guide with your own design. Keep important answers easy to find throughout the entire stay.
Fictional example · explore without registration or purchase
- Hotel information
- Menus & recommendations
- Multilingual guest content
Useful before arrival. Helpful throughout the stay.
For hotels, serviced accommodation, restaurants, and hospitality teams. Give guests practical information at the moment they need it.
01 / Inform
The essentials, always close by.
Share the guide before arrival or place a QR code at reception and in rooms. Guests can find practical details without searching old messages or paper folders.
- Bring arrival details, opening hours, facilities, and service information together.
- Update information centrally as schedules or services change.
02 / Recommend
Help guests make more of the stay.
Turn local knowledge into a useful guide. Recommend places, highlight nearby events, and offer digital walks or tours from the same guest experience.
- Curate recommendations that suit the property and its guests.
- Connect local events and guided experiences to the stay.
03 / Answer
Menus and answers that stay current.
Upload existing menus and house information as PDFs. Scoutello creates translated documents. An assistant based on the maintained content also helps with everyday guest questions.
- Upload menus, house rules, or information sheets as PDFs and review translated versions before publication.
- Offer content in 31 languages without maintaining a separate guide for each.
Built around the use case
A guest guide that fits the accommodation.
Links and QR codes
Share the guide in arrival messages, at reception, on room cards, or on the property website.
Guest questions
The assistant uses maintained Scoutello content to answer questions about the property and its services.
Guest communication
Add a chatroom or contact options when conversation is part of the service concept.
Tours and activities
Create self-guided walks and audio experiences to help guests explore the surroundings.
Team follow-up
Use connected contacts and tasks when guest communication needs a next step for the team.
Connecting guests and teams at
Before getting started
Practical questions. Clear answers.
Does this replace a hotel booking or property management system?
The guest guide focuses on information, orientation, and communication. Reservation and hotel management remain separate. Required integrations should be discussed for the respective establishment.
How do guests find the guide?
A link can be shared before arrival or on the website, and QR codes can be placed at reception, in rooms, or on printed materials. The guide opens in the browser.
Can menus and opening hours be changed during the season?
Yes. The team maintains the content centrally, so information can be updated without replacing every printed guest folder. Check linked documents when their source content changes.
Can one guide serve guests in different languages?
Yes. Maintained content can be translated into 31 languages. Property-specific names, details, and linked material should be checked before publication.
Can an example be tried in advance?
Yes. The example on this page contains fictional content. Information, maps, and audio can be explored without registration or purchase. A demo then shows how the team manages the content in the background.
BUILT AROUND THE JOB
Start with one.
Do more together.
Start selling paid guides for free, or choose modules, adjust usage and see the complete price.
Highest-priced subscription module at full price; 20% off additional modules.All prices exclude VAT.
CREATE & SELL
An original guide. A path of its own.
Create an account without choosing a module and sell paid tours or guides with no recurring subscription. The Guides module covers freely accessible guides with activations.
Includes: 20 published paid Guides and unlimited trial use.
Start for free€0.00 / month30 %
standard platform fee per sale; individual terms may differ
Payment processing is additional. Editorial services, distribution support and AI generation are not automatically included. Purchased guide access does not use a Guides subscription allowance.
The details that make a difference.
When can invitation capacity change?
The ongoing subscription can be cancelled monthly. Higher invitation capacity is available after payment; reductions take effect at the next renewal. Invitations already issued remain valid for later events.
How do annual payment and allowances work?
Annual payment covers twelve months and saves 10% after the bundle discount. Monthly allowances do not accumulate across the year. Event emails earned through invitations remain available for that event.
How do invitations for later events count?
Invitations count in the month they are first issued, even when the event takes place later. Each person counts once per event. Reducing the plan later preserves those invitations and their event-email allowance.
Do contact records require a CRM subscription?
500 stored contacts are included, or 1,000 with the CRM module. Each additional 1,000 contacts costs €5 per month. CRM adds relationships, interaction history, opportunities and follow-up. The allowance applies once per organization.
What happens when usage grows?
When the purchased limit is reached, no further invitations can be issued until capacity is increased. Invitations already issued and existing event access remain available.
How are repeat and anonymous visits counted?
Known people are deduplicated by account or access token. Anonymous visits use a browser identifier; different devices may count separately. Staff previews, bots and duplicate imports are excluded.