For cities, regions & tourism organizations

The entire region. A digital companion.

What is there to discover? What's next? Scoutello connects places, tours, events and practical information in a digital guest Guide – on request with its own app and AI support.

An existing platform. Tailored to the destination. Launched together.

View over Heidelberg's old town and the Old Bridge on the Neckar

Local characteristics. Experience them digitally.

Photo: Masood Aslami / Pexels

Organizations using Scoutello

Alster Touristik
Elbmeile
Hamburg Tourismus
Hamburg Pride
Hansemerkur
Leonardo
NYX
Panoptikum
Skål Deutschland
Stadtmanufaktur

On the go with the destination

Turning a wealth of information into a coherent experience.

A central entry point for everything that enriches the stay. With the content, recommendations and stories of the destination.

Scoutello guest Guide using the example of the Queer Guide Hamburg with events and local recommendations
Insight into an implementation: Queer Guide Hamburg. Here in the English language version.

Arriving and finding your way around

Sights, service points, opening hours and directions in one place. Maps help to discover the surroundings and find the next destinations.

Discover what makes the region special

Events, seasonal highlights and recommendations from local businesses turn an overview into a personal starting point for the day.

Experience stories on the go

Tours and themed routes connect places with maps, audio, images and interactive content – at your own pace and in multiple languages.

Ask questions, find matching content

An optional AI assistant supports visitor questions and leads to relevant information from the curated content of the destination.

Suitable for the project

The destination sets the direction.

A district, an entire region or a seasonal campaign: Together we create the right combination of platform, design and support.

Hintersee with autumn forests and mountains in Berchtesgadener Land
Photo: Leo Shao / Pexels

Web-App

Right there. Via link or QR code.

Guests open the Guide in their browser. Hotels, tourist information centers and local partners can share the same entry point on websites, print materials or on site. Content is managed centrally.

iOS & Android · depending on project scope

Your own app, if it fits the goal.

For projects with their own app presence, we plan a native app for iOS and Android. Design, features, publication and ongoing support are individually coordinated.

AI support · optional

An additional way to the right answer.

The assistant complements the Guide with answers in multiple languages. Together we determine which content and functions it should use. The quality and timeliness of the sources remain part of ongoing maintenance.

How we work together

From the first idea to the Guide on site.

Scoutello brings the platform and support for the implementation. The destination team brings local knowledge, content and priorities. Together, a clearly defined first step is created.

  1. Clarify goals and entry point

    Define target groups, region and key visitor questions. A district, a season or a themed route can be the starting point.

  2. Design content and appearance

    Review existing content, clarify responsibilities and match the Guide to the brand. Plan languages and interfaces together.

  3. Set up and launch

    Build content, configure functions and test the Guide together. The team receives an introduction for ongoing operation.

  4. Maintain and develop further

    Keep information up to date and evaluate feedback. Additional places, partners or functions are added as needed.

A clear scope. A suitable offer.

Platform use, setup, individual adjustments and support are clearly described in the offer. Costs and schedule depend on the agreed scope – an initial exchange creates the foundation.

Discuss project

Good to know

Questions before the first step.

Does the destination need a native app?

Not every project requires an app from the store. A Web-App can be reached directly via link or QR code. If having your own app presence makes sense, we will discuss the requirements for iOS and Android and plan the implementation accordingly.

Can existing content and systems be integrated?

Existing texts, images, places, tours and events can serve as a basis. We will clarify which content can be imported and which systems can be connected based on the available data, usage rights and interfaces. Integration is part of the individual coordination.

How does multi-language support work?

Scoutello supports multilingual publication and automatic translation of content. For the project, we define the relevant guest languages and a suitable review process. Editorial control remains useful, especially for important service information.

Who keeps the content up to date after the launch?

The destination team maintains the content in the central workspace. Together, responsibilities, an introduction and the desired scope of support are agreed. This clarifies who keeps opening hours, events and recommendations up to date.

What does the AI assistant do?

The optional assistant supports guests with questions about the provided content and in finding suitable information. Sources, functional scope and limits are coordinated for the project. AI answers can contain errors; curated content and regular checks are therefore important.

How much does a project cost and how long does it take?

This depends, among other things, on content, design, data connections and the desired app variant. After mutual clarification, the scope, costs and schedule are recorded in an offer. A limited initial Guide can be the basis for later expansion.

Start together

The next digital project begins with a conversation.

Whether it's an initial idea or a concrete project: Together we can clarify how Scoutello fits the destination and which next step makes sense.

To help us get started, please include in the message field: region and organization, the desired guest experience and a possible timeframe.