CRM & operations

Contacts, communication, and projects in one workspace.

Relationships in the big picture: People and companies, conversations, next steps, files, and project work remain connected within the same Scoutello workspace.

One contact database, with the filters and views that fit the team.

Teams using Scoutello

Alster Touristik
Elbmeile
Hamburg Tourismus
Hamburg Pride
Hansemerkur
Leonardo
NYX
Panoptikum
Skål Deutschland
Stadtmanufaktur

01 / Contacts & relationships

Know the people. Keep the context.

From a first conversation to an established partnership, every person and company has a place in the shared contact database.

  • Organize people, companies, suppliers, and partner organizations with status, tags, and custom fields.
  • Find matching records for assigned contacts via search, filters, tables, boards, and views.
  • Import existing contacts from files and keep responsibilities, contact details, and notes together.
A contact overview brings details, activity, and the next steps together.

Relationships that outlast the handover.

Connect people with companies, capture recommendations, and make connections visible. Shared relationship context facilitates introductions and handovers within the team.

Linked contacts make a partner network easier to understand.

02 / History & follow-ups

Every conversation has a next step.

Document conversations and clearly assign next steps. Logs and tasks remain connected to the contact and the associated project.

A shared memory for the team

Document calls, meetings, emails, and notes with dates, results, and attachments. A linked follow-up task directly captures the next step.

Conversation history stays attached to the contact.

Work that keeps moving

Boards, lists, and calendars show status, deadlines, and responsibilities. Comments, attachments, filters, and task templates help with recurring processes.

A task board shows what is open, in progress, and complete.

03 / Projects & milestones

From the first meeting to the final milestone.

Partner onboarding, a launch, or a longer-term implementation project: people, decisions, and work come together in one place.

  • Plan schedules and status, assign responsibilities, and track project activities in a shared timeline.
  • Divide the implementation into milestones with individual deadlines, responsibilities, tasks, and meeting minutes.
  • Bring together participants and groups with project files, emails, and linked events.
The project timeline connects milestones, tasks, and conversations.

Clear phases. Visible progress.

Break down larger projects into manageable milestones: from preparation and onboarding to launch and evaluation.

Milestones keep phases, dates, and related tasks together.

A place for everyone involved.

Participants are assigned a role and can be organized in groups. Notes on the participants remain directly with the project.

Project participants with roles and group assignments.

04 / Email & mailing lists

Keep communication close to the relationship.

Messages and mailing lists remain in the same system as contacts and projects. This allows the team to keep track of the conversation history.

An inbox with context

Read incoming messages, link them with contacts and projects, and manage read status, archive, and spam. Sent emails remain available in the appropriate CRM context.

A shared inbox brings messages and contact context together.

Build an audience from existing contacts

Manage mailing lists and subscriptions, compose and preview emails, save drafts, and analyze delivery reports after sending.

Subscriptions remain connected to the associated CRM contacts.

05 / Documents & connected workflows

The rest of the work belongs here, too.

Files, event participations, and incoming inquiries remain connected to the associated people and projects.

Files where the team needs them

Link documents with contacts, projects, events, and meeting minutes. Responsibilities and shared files remain easy to find.

A document library with contact and project associations.

From an invitation to the next conversation

Connect invitations and event attendance with the CRM. Events can be assigned to projects so that registration, attendance, and next steps remain in context.

Event participation combines contact management and organization.

One team. A shared understanding.

Sales, partnerships, support, and operations can work from the same contact and project context. Scoutello also connects that work with hotels, destinations, events, and associations.

Capture inquiries directly

Scoutello contact forms create or update contact records and keep submitted answers in the contact history, ready for follow-up.

Access that fits the team

Organization roles and module permissions control what each team member can see and do, including assigned-only access where supported.

A few things worth knowing.

Can existing contacts be imported?

Yes. The dashboard includes a file-import workflow for bringing existing contacts into the organization. Contact details, statuses, tags, and assignments can then be maintained in the CRM.

How do projects differ from tasks?

A task is an individual next step with a status, due date, and assignees. A project groups a longer initiative with milestones, participants, tasks, conversation logs, documents, emails, and linked events.

How does email connect to contacts and projects?

Incoming messages can be associated with a contact and a project. The inbox includes read, archive, and spam controls, while sent mail is available in the relevant CRM and project contexts where configured.

Are mailing lists and newsletters included?

Mailing lists use CRM contacts for subscriptions. Teams can manage the subscription status, compose emails, save drafts, check the mailing list before sending, and analyze delivery reports.

Can access be limited by role?

Yes. CRM data belongs to an organization. Roles and permissions control access to modules and actions, and supported modules can limit visibility to assigned records.

Can multilingual teams use the CRM?

The Scoutello interface supports multiple languages. Localized content fields, including project and milestone names and descriptions, can be maintained in different languages. Free-form notes and emails remain in the language in which they were written.

Is the CRM useful without running events or guest experiences?

Yes. Teams can use contacts, communication, tasks, and projects for their day-to-day operations. Scoutello's event and guest-experience features are available when those workflows are relevant.

Discover the right CRM for everyday team life.

Describe the current process and desired improvements. The CRM demo can focus on contacts, communication, or project work.

Book a CRM demo

Everything included. One price.

What's included?

No module jungle, no hidden costs - web apps, tours, events, CRM, AI assistant, and 31 languages all included in one subscription.

  • Create unlimited web apps
  • Unlimited number of tours
  • CRM and EventsManage contacts, contact relationships, event planning, and daily operations in a connected workspace.
  • E-mailsInbound and outbound email, templates, newsletters, and communication with contacts directly in the system without external tools.
  • Event invitations and ticketingCreate event invitations, manage participant lists, and issue tickets without a separate ticketing tool.
  • Closed web app accessRestrict selected web apps to invited guests, members, or contacts with controlled access.
  • Content automatically translated in 31 languagesPublish content in 31 languages while maintaining a single source of truth.
  • AI assistant for guest questionsAutomatically created from Scoutello content – answers questions in real-time with curated information instead of internet search results.

Select usage quantity

540,00 €2.700,00 €8.100,00 €54.000,00 €
Tours
50Daily visitors
Web Apps
100Daily visitors
CRM
3,000Contacts
E-mails
15,000emails per month
Event invites
1,500per month
€45.00/Month

€540.00 / Year

Ticket prices

€0.50 per ticket

In addition to this amount, processing fees from our partner will be deducted. No fees apply to free tickets.

Live feed translation

€10 per language per hour

For live event feeds with real-time translation into each selected language.

All prices net plus VAT

Register now

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